Refund and Returns Policy for Beausuri

Effective Date: November 24, 2024

At Beausuri, we are committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand how we handle returns, exchanges, and refunds for products purchased from www.beausuri.com.

For any questions, feel free to contact us:

  • Email: info@beausuri.com
  • Hotline: (586) 725-6172
  • Address: 8673 Arnold Rd, Fair Haven, Michigan

1. Eligibility for Returns

  1. General Guidelines:

    • Items must be returned within 30 days of receipt.
    • The product must be unused, in its original condition, and in the original packaging.
    • Proof of purchase (order number or receipt) is required for all returns.

  2. Non-Returnable Items:

    • Personalized or customized products.
    • Sale or clearance items.
    • Products damaged due to misuse or improper handling by the customer.

  3. Defective or Damaged Items:

    • If your item arrives defective or damaged, contact us within 7 days of receipt with photos and a description of the issue. We’ll arrange a replacement or refund at no additional cost.

2. Return Process

  1. Step 1: Initiate the Return:

    • Contact us at info@beausuri.com with your order details and reason for return.
    • Our team will review your request and provide a return authorization if eligible.

  2. Step 2: Ship the Item Back:

    • Pack the item securely in its original packaging.
    • Include the return authorization and proof of purchase.
    • Use a trackable shipping service to send the item to our address:
      Beausuri Returns
      8673 Arnold Rd, Fair Haven, Michigan

  3. Step 3: Receive Refund or Exchange:

    • Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.

3. Refunds

  1. Eligibility for Refunds:

    • Refunds are processed for items that meet the return conditions.
    • Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect item shipped).

  2. Refund Processing Time:

    • Refunds are issued to the original payment method within 7-10 business days after we receive the returned item.

  3. Partial Refunds:

    • Partial refunds may be issued for items not returned in their original condition or missing parts.

4. Exchanges

  1. Eligibility for Exchanges:

    • Exchanges are accepted for the same item in a different size, color, or for a product of equal value.

  2. Exchange Process:

    • Follow the return process and indicate your preference for an exchange.
    • The new item will be shipped once we receive the returned product.

5. Cancellations

  1. Order Modifications or Cancellations:

    • You can cancel or modify your order within 24 hours of placement by contacting us at info@beausuri.com.
    • Once the order is processed, cancellations may not be possible.

  2. Refund for Canceled Orders:

    • Refunds for canceled orders will be processed immediately, but it may take 3-5 business days to reflect in your account depending on your payment provider.

6. Shipping Costs for Returns

  1. Customer Responsibility:

    • Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect product was received.

  2. Prepaid Return Labels:

    • For eligible cases, Beausuri will provide a prepaid return label.

7. Contact Us

If you need assistance with a return, refund, or exchange, reach out to us:

  • Email: info@beausuri.com
  • Hotline: (586) 725-6172
  • Operating Hours: Monday to Friday, 9 AM – 6 PM (EST).

At Beausuri, we strive to ensure your shopping experience is seamless and worry-free. Thank you for choosing us for your newborn essentials.